Refund policy

We have a 14-day replacement policy, which means you have 14-days after receiving your item to request a replacement in the event that you receive a damaged item.

The refund policy does not apply for changing your mind about the product.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.  Please contact Owen on 0431 028 626 to discuss  replacement of item in the event of any damage. Proof of purchase is required.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  All returns must be sent to PO Box 929, Traralgon Victoria 3844 Australia.

Refunds (European Union only)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@straplauncher.com.au.